Customer Reviews

"Excellent customer service"

Sherman Thomas, sales rep, gives excellent customer service. He is attentive to specific needs and desires in deciding on type of vehicle. I am very pleased with my new 2016 Acura RDX.

Paula B.

"Great dealership with integrity"

We are new to the area and went there to have our '03 MDX serviced. My husband was so impressed with the customer care and great service, that when we were ready to buy another used MDX, he insisted we go there. So glad we did! We found a great '07 and our sales rep, Matt Denholm, was outstanding. He made sure we got exactly what we wanted and more! He worked with us on updating a few features, and even noticed a few more things that he had taken care of for us. Matt and the whole team there were a pleasure to work with and we recommend them highly to anyone looking to buy used, new or just get their current car serviced. Great dealership with integrity.

Patricia N.

"You created an outstanding customer experience for me"

I just returned from my first service experience after recently purchasing my MDX from Park Acura. I left with a grin on my face and while still aglow, felt it important to share with the powers that be just how wonderful that experience was. Lori and her teammates have created a 'raving fan' in me, one who will evangelically extoll praise for your dealership to all I meet. Your attention to detail, smiling faces, and willingness to go the extra mile (literally) made all the difference! You need to know that I was ferried to and fro to the Bistro of Green for lunch while my car was being serviced. Upon my return, I found the SUV to be washed, cleaned, and with all the needed fluids topped off. That was expected and would have met anyone's expectations; the big difference was in the way it was done. Everyone I met greeted me with a smile--from my two 'chauffeurs' who refused any tipping, to the others who manned the service desks, and--certainly not least--to your fantastic service-oriented role model, Lori. In our present world, a great product is not enough; its delivery is equally important...your team delivers! Thank you for your commitment to founding a great culture and then hiring folks who are totally aligned and focused on the desired results! You created an outstanding customer experience for me, one that I intend to share vicariously with others. In other words, I'm pleased to join your team of unpaid sales folks! Still grinning,

Dave L.

"A really positive experience"

Ed McKenna and the team but particularly Ed made purchasing our Acura a really positive experience. Ed went above the bar to make sure we met everyone in sales and service. He presented us with our vehicle in pristine induction and was gracious to our daughters and throughout the process.

Jodi F.

"Wouldn't think of going anywhere else"

Working with Ric Witherspoon on my TLX lease was a pleasure. He knows his stuff and made the whole transaction very easy. This is my third Acura from Park - wouldn't think of going anywhere else. Great service. Great selection. Great people. Thanks Ric. You're the man!

Chuck S.

"Thorough and exceeds in customer service"

I just signed my paper work for my second lease through Park Acura! This is also my second time working with Sherman Thomas. He is efficient, thorough and exceeds in customer service. Sherman is an asset to the Park Acura team and I would highly recommend dealing with him to ensure your dreams come true. Thank you Sherman for all you have done for us, very excited to be in the RDX!!!

Jamie C.

"I definitly recommend going to park acura"

I recently purchased a Acura TSX from Park Acura. Sherman Thomas was my sales rep, and had the answer for all my questions.I definitly recommend going to park acura and talking with Sherman.Thanks again Sherman for a great buying experience.


"Roll out the red carpet"

I just wanted to extend a sincere "Thank you" to you, Jason Christner and Dave Gesualdo!!  Most people DREAD the car dealing/buying experience.  However, that simply was not the case!  This is the second new vehicle that we have purchased from Park Acura.  I have appreciated over the years how the service just doesn't end with the sale.  The service and parts departments have went over and above what one might normally expect.  It seems like they ALWAYS "roll out the red carpet" no matter how minor the problem may be.  There is always a service loaner waiting on me and never have I had to wait on them.
Jason was NOT one bit pushy, very knowledgeable of Acura products and easily answered all our questions.  I feel like our deal was very fair and couldn't have ask for anything else.
(Well, maybe just one more little thing.  Still waiting on those golf passes Greg?..LOL).
I am all about "CUSTOMER SERVICE" and I believe that you three wrote the book on it.
P.S.  I think my wife is really enjoying her new Acura RDX.  Of course, I wouldn't really know.  She's never home (always out cruising around).  And it seems like the only time I am allowed to drive it is to church on Sunday!
Please share my comments.
Thanks again!
Steve B.

"Quite pleased with the salesman"

I bought a used car from their Park Subaru dealership earlier this year for my son and I was quite pleased with the salesman, Mark Wolvington. Just a few weeks ago we decided to replace our Ford Expedition and we really liked the new Acura MDX and Mark helped us purchase one from Park Acura. It is a fabulous car and their service department is excellent to work with

Jim J.

"My experience was extremely positive"

I recently purchased a used vehicle from Park Acura. My experience was extremely positive, thanks in most part to my salesman Sherman Thomas. Sherman was courteous, professional, and efficient. I received a fair price and Sherman explained the whole process from test drive to signing the papers to purchase the vehicle. I would highly recommend Park Acura to anyone searching for a new or used vehicle. I would also recommend asking for Sherman Thomas by name.

Michael H.

"Very informative"

Ray was very friendly and upfront. Damion was very informative and professional. Everyone we came in contact with was friendly. We would recommend Ray and the Dealership to other.


"Good Attitude"

Good explanation and good attitude. I was satisfied with all employees' service.
The sales man called next day the for follow-up of the car selling. I am expecting the good service for car maintenance.

Loading Map...

Call Us

Serra Acura

921 Interstate Parkway
Directions Akron, OH 44312

  • Sales: 330-644-1300
  • Service: 330-644-1300
  • Parts: 330-644-1300


  • Monday 9am - 8pm
  • Tuesday 9am - 8pm
  • Wednesday 9am - 8pm
  • Thursday 9am - 8pm
  • Friday 9am - 6pm
  • Saturday 9am - 5pm
  • Sunday Closed

We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more information on how we collect and use this information, please review our Privacy Policy. California consumers may exercise their CCPA rights here.