Why Buy From Us | Akron OH | Serra Acura

Serra Acura Certified as a J.D. Power 2020 Dealer of Excellence

 Certification Based on J.D. Power U.S. Sales Satisfaction Index Study and Dealership Best Practices

The J.D. Power Dealer of Excellence ProgramSM reflects the 

 commitment and dedication of select retailers to provide their customers with a purchase experience that meets today's consumer expectations.

Not all dealerships can qualify. Those that do must pass a three-step process:

First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence.

Second, interested dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) StudySM.

Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to:

·         Listing vehicle inventory and pricing on the dealership website

·         Negotiating in an efficient and transparent manner

·         Offering a fair trade-in value

·         Presenting a clear and easy-to-understand F&I product menu

When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.


  The Buying Promise
  • Price Match Assurance - no gimmicks necessary
  • Our pricing is 100% straightforward, value pricing.
  • No pre-owned vehicle makes it onto our lot unless it passes a thorough multi-point inspection
  • 150 point maintenance check up
  • FREE CarFax on every pre-owned vehicle
  • Certified Warranty Program on many vehicles

The Customer Promise 
  • Open since 1957
  • Customer Satisfaction is our ONLY priority
  • Named to Cleveland.com's list of Top Workplaces in Northeast Ohio
  • Our staff is happy and we like it that way because they keep our customers happy!
  • Comfortable and clean waiting areas with FREE Wi-Fi

  • 5th Oil Change Free
  • All Master Certified Technicians
  • Complimentary car wash with every service
  • Expansive loaner fleet
  • Complimentary pick-up and drop-off service
  • Expanded Service Hours (Mon & Thurs until 8pm ; Sat until 4pm ; Opens at 7am)
  • Complimentary multi-point inspection on every service
  • Night Drop-Off
  • Complimentary snacks available
  • Online appointment setting. (Schedule an Acura service appointment)
  • Complimentary tickets to the Regal Cinemas provided while you wait
 
The Community Promise
  • Since moving to Green Ohio in the early 80s, we have been heavily involved in the community, supporting causes such as food drives, pet adoption programs, car shows, kids fishing derby, honoring Green High School top achievers, safety programs, and the Green Kids days.  We are also very proud to be apart of these organizations and events:
  • Have a Heart Do Your Part Radiothon w/ 98.1 WKDD
  • Akron-Canton Regional Food Bank
  • Akron Children's Hospital
  • AdultCare Wellness Health Fair
  • City of Green Memorial Day Parade
  • Boston Mills Artfest
  • Jackson Little League, Green Little League, West Akron Little League

 
Serra Acura received the prestigious 2018 Precision Team award! Our loyal clients and outstanding team members made this honor possible. Thank you!

Call Us

Serra Acura

921 Interstate Parkway
Directions Akron, OH 44312

  • Sales: 330-644-1300
  • Service: 330-644-1300
  • Parts: 330-644-1300

Make an Inquiry

We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more information on how we collect and use this information, please review our Privacy Policy. California consumers may exercise their CCPA rights here.